What is engagement?

Understanding what you want to achieve

Every client has a different set of requirements and these will drive the support we provide.

Some are looking to enhance their process, improve their business data and improve efficiency and others are looking to improve their levels of compliance. Some are looking to develop their risk management culture and others want to be guided to help them achieve their objectives as simply and as easy as possible.

We also want to understand what the possible challenges or issues they might have so we can use our experience of “implementations” to deal with these as well.

From here we can develop a plan to make the experience as effective and painless as possible.

Developing a Plan

With 100’s of roll-outs under our belt the best ones always have a plan.

With a clear understanding of want you want to achieve we can plot a simple course to get there as quickly and effectively as possible.

We will use our experience to help you set realistic implementation milestones so the solution builds traction and doesn’t stall because too much is attempted too soon.

A key element of this will be addressing the needs of your people as they adapt to something new - not everyone embraces change – ensuring we put in place all the support they are likely to need; this can include launch packs, training webinars and workshops.

Management Information is a key deliverable so making sure the system delivers the information you need is another key step as this allows you to see how you are performing.

With our proven process we have supported successful engagement across multiple time-zones and 100’s of sites – there is nothing more rewarding!

Roll-out

A successful roll-out is key to any successful implementation and key to this is putting people at the heart of it.

We understand the importance of the first few steps with something new and will work with you to factor this into roll-out. Our team have years of experience to make the transition seamless.

We can cater for the needs of all your employees, whether it’s the MD who wants performance data, the Operations Director who wants minimal disruption, those that are a little shy of new technology or those that just aren’t comfortable with change.

People really are at the heart of what we do, both ours and yours.

Continuous Support

Our systems are intuitive and easy to deploy but our support doesn’t finish at the end of an “onboarding” process.

Our solutions are used by people and our Engagement Team are here to support you every step of the way, as many times as you need to pick up the phone we are happy to assist. This is a key element of making a difference.

From helping “induct” new users, engaging with new parts of our offer, managing changes to reporting requirements, developing re-launch communication new sites, to run of the mill “I don’t seem to be able to login” our Team will be here to help.

And this also includes those clients who also want technical support.

Continuous support is why so many of our clients are known to us from previous companies or are referred by existing customers.