NPS stands for Net Promoter Score and is widely recognised as a gold standard customer experience metric. NPS measures the loyalty of customers to a company with a single-question survey and is reported with a number from -100 to +100.
Our Core focus at BCarm is about Making a Difference – by delivering risk management solutions that enhance business performance & competitive advantage - more than just compliance and regulation. Our solutions only make a difference when our clients have fully implemented them into their processes and people. Even the best tech is not the best, if people don't use it. We measure this using Net Promotor Score and are proud of our score, of 72, which demonstrates we're doing this.
How is the Net Performance Score calculated?
Respondents are asked, How Likely are you to recommend us to others? and give a rating between 0 (not at all likely) and 10 (extremely likely). Their response will fall into one of 3 categories to establish an NPS score:
PROMOTORS respond 9-10 – You would actively recommend us
PASSIVES respond 7-8 – You would not actively recommend us, but not actively recommend against us either.
DETECTORS respond with 6 and below – You would actively recommend against using us.
The final NPS score is the percentage of detractors subtracted from the percentage of promoters.
Every score and feedback is important to us as we use it to help improve and enhance our products and services.
Feedback from clients
"Makes Health and Safety Management so much easier"
"Simple and effective to use and support is 1st class. Who wouldn’t want to use a system like this?"
"I have found the system to be a great benefit to my business and to me personally. The levels of support provided are exceptional, there's always a quick response and a resolution."
"All of our interactions have been positive, open and highly informative."
Read our case studies to see how BCarm has made a difference for our customers.