Business Continuity and Risk Management

Bathstore  For  Test


Managing Health and Safety


Bathstore is a national retail company with 131 owned stores and 44 franchise stores across the UK. In addition to the retail sites bathstore has 4 office locations, geographically spread.


Initially owned by a large multinational trade/retail company, the majority of the Health & Safety policies and procedures were supplied via the owners and managed internally. Each site was required to complete a paper based checklist, monthly, however no training was available on how to complete the checklists or a system in place to ensure completion.


In 2012 bathstore was sold to a private equity company and therefore became an independent business. The H&S processes continued to be managed internally by the operations team, however no technical skills were available.


As part of a business restructure, the management of H&S was moved to the HR team and we set about creating a clear H&S structure. Due to our involvement with Towergate Financial Services, and the availability of the Fusion Thinking system, we met with ‘Walk the Walk/Fusion Thinking’ who pitched a full service H&S solution.


After agreement from the board we engaged their services for the following:


  • Checking of all H&S policies / procedures
  • Recommendation of H&S management processes, including Risk Assessments
  • Set up of the Fusion Thinking system within the owned stores / regional teams
  • Online webinar training sessions for all users
  • Recommendation on training options to continually manage H&S within the business
  • Quarterly H&S audits
  • Quarterly H&S meetings


During the initial set up and roll out, Sarah Franklin has continually communicated with the business, making recommendations where necessary, and offering advice on alternative options and good practices.


Post roll-out the business is more comfortable with the management of our H&S, due to the reporting visibility, ensuring compliance. The owned stores have acknowledged the ease of using the system and the support available via the Fusion Thinking helpdesk. Due to this we have seen an increase in compliance and more positive approach to H&S, within bathstore.


We will continue to work with our H&S partners to further develop our processes and reduce our risks.


Paul Broderick, Head of HR, Ltd

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